High-Efficiency Cryogenic Freezer Support Plans
Even the smallest downtime in your cryo freezer operations can affect your workflow. Protect your productivity with High Efficiency Cryogenic Freezer Support Plans that offer direct access to expert technical support and equipment maintenance.
Support Plans from Azenta Life Sciences are thoughtfully designed for flexibility, allowing you to select the package that best suits your unique needs, while providing a comprehensive array of benefits to ensure your peace of mind. Azenta also provides tailored service options for specific requirements, as well as discounts on multi-year, multi-instrument contracts. Ask us for a quote.
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Plan Options
Warranty Plus
Years 1-3
- On-site corrective maintenance
- Additional parts, labor, and travel cost included
- Remote access support
- Prescheduled, annual on-site preventative maintenance inspection
- Equipment operating temperature verification
Basic Plan
Year 3+
- Unlimited priority phone & email support
- Remote access support
- Prescheduled, annual on-site preventative maintenance inspection
- Equipment operating temperature verification
Performance Plan
Year 3+
Everything in Basic Blue, plus:
- Priority on-site response within 3 business days
- On-site corrective maintenance
- Labor and travel costs included
- Software and firmware updates
Ultimate Plan
Year 3+
Everything in Performance Plan, plus:
- Repair parts included
- Unlimited software support
- RTD & temperature controller verification
For Information on Pricing
or contact your local sales representative
Compare Plans
| Warranty Plus | Basic Plan | Performance Plan | Ultimate Plan | |
|---|---|---|---|---|
| Corrective Services | ||||
| Priority on-site support | Standard | Standard | 3 business days | 3 business days |
| On-site corrective maintenance |  | | | |
| Repair parts | | | ||
| Labor & travel costs | | | | |
| Remote Diagnostic & Repair | ||||
| Unlimited priority phone & email support | | | | |
| Remote access support | | | | |
| Unlimited software support | | |||
| Preventative Maintenance (PM) Services | ||||
| Prescheduled, annual on-site PM inspection | | | | |
| Software and firmware updates | | | ||
| Equipment operating temperature verification | | | | |
| RTD & temperature controller verification | | |||
| Annual Preventative Maintenance (PM) Checkpoints | ||||
| Perform overall system function test | | | | |
| Verify function test | | | | |
| Replace real time clock battery | | | | |
| Check solenoid valve function | | | | |
| Check relief valve function | | | | |
| Battery replacement | | | | |
| Check lid gasket | | | | |
| Perform temperature controller test | | | | |
| Re-calibrate temperature controller | | | | |
| Vacuum frost on surface | | | | |
| LN2 level within expectations | | | | |
| Temperature within expectations | | | | |
| Additional Services for Purchase | ||||
| Equipment operating temperature verification | $ | $ | $ | $ |
| RTD & temperature controller verification | $ | $ | $ | $ |
| Software upgrades | $ | $ | $ | $ |
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