Automated Storage Support Plans

Safeguard your invaluable samples and your storage system investment with comprehensive Automated Storage Support Plans from Azenta Life Sciences. Tailored to meet diverse workflow demands, our support plans include corrective services, remote diagnostic and repair services, and preventative maintenance. Additional options are also available to meet your specific needs.

While all Azenta products are designed and tested for reliability, a support plan gives you an extra level of confidence that your samples and your workflow are protected. Similarly, ensuring timely execution of routine maintenance can help maximize the lifespan of your storage system. Take advantage of discounts for multi-year, multi-instrument contracts to maximize your storage reliability with Azenta. Ask us for a quote.

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Plan Options

Enhanced Warranty

Year 1

✓ On-site response within 2 business days

✓ On-site corrective maintenance

✓ Unlimited priority phone & email support

✓ Priority remote diagnosis and remote repair

✓ Remote access support

✓ Unlimited software support

✓ Prescheduled, on-site preventive maintenance (PM) and PM parts kit

Basic Package

Year 2

✓ Priority on-site response within 3 business days

✓ Unlimited priority phone & email support

✓ Priority remote diagnosis and remote repair

✓ Remote access support

✓ Unlimited software support

✓ Prescheduled, on-site preventive maintenance (PM) and PM parts kit

✓ Discounted parts & accessories

Performance Package

Year 2

Everything in Basic Package, plus:

✓ Priority on-site response within 2 business days

✓ On-site corrective maintenance

✓ Software and firmware updates

✓ Parts & accessories included

✓ Greater discounts on additional services

For Information on Pricing

Place a Request

or contact your local sales representative

Compare Plans

	Enhanced Warranty Available Year 1	Basic Package Available Year 2+	Performance Package Available Year 2+
Corrective Services
Priority on-site response commitment (?)Guaranteed response time from the receipt of PO	2 business days	3 business days	2 business days
On-site corrective maintenance	✔		✔
Remote Diagnostic & Repair
Unlimited priority phone & email support	✔	✔	✔
Priority remote diagnosis and remote repair (?)Priority options available for eligible products when possible	✔	✔	✔
Remote access support	✔	✔	✔
Unlimited software support	✔	✔	✔
Preventative Maintenance (PM) Services
Prescheduled, on-site PM	✔	✔	✔
PM parts kit	✔	✔	✔
Software and firmware updates (?)Receive software and firmware updates during preventive maintenance, as required. Upgrades to new versions of software included per applicable order or coverage			✔
Additional Services Available for Purchase
Parts & accessories	$	$ 10% discount	✔
On-site or institute-based training	$ 5% discount	$ 10% discount	$ 10% discount
Upgrade services	$ 5% discount	$ 5% discount	$ 10% discount
Qualification and calibration services	$	$	$ 10% discount

Request a Quote or an Expert Consultation

Want to learn more about this support plan? Speak to one of our experts, or request a quote by filling out and submitting the form.