Instrument Support Plans

Ensure the reliability of your high-value instruments with Instrument Support Plans from Azenta Life Sciences. Tailored to suit your specific needs, our support plans help to minimize downtime, offering corrective services, remote diagnostics, and preventative maintenance to keep your instruments in top working order.

Our flexible support plans provide you with direct access to expert technical support and routine maintenance. Enjoy discounts on multi-year, multi-instrument contracts, and explore tailored service options to meet your unique needs. Gain peace of mind with our seamlessly structured support plans.

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» Key Features
» Plan Options
» Pricing Information
» Compare Plans
» Place a Request

Key Features

Unlimited Support

Plans come with unlimited phone, email, and remote access support.

Reduced Downtime

Support plans ensure regular maintenance to keep your equipment operational.

Customized Upgrade Solutions

Extend the lifetime of your system with standard or customized upgrade solutions based on your specific equipment configuration.

Equipment Repair / Refurbishment

Have your device or instrument repaired or refurbished/upgraded at one of our repair sites throughout the world.

Additional Services Available

Get training for your team, validation services to meet compliance requirements, or equipment relocation services that include disassembly and re-installation.

Plan Options

For Information on Pricing

Place a Request

or contact your local sales representative

Compare Plans

	Basic Package	Performance Package
Corrective Services
Priority on-site response commitment	Standard	3 business days
On-site corrective maintenance	$ 10% discount	✔
Remote Diagnostic & Repair
Unlimited priority phone & email support	✔	✔
Remote access support	✔	✔
Preventative Maintenance (PM) Services
Prescheduled, on-site preventive maintenance (?)1/system/year	✔	✔
PM parts kit (?)1/system/year	✔	✔
Software and firmware updates (?)Receive software and firmware updates during preventive maintenance, as required		✔
Additional Services Available for Purchase
Loaner equipment, based on availability	$ 10% discount	$ 15% discount
Parts & accessories	$ 10% discount	✔
On-site or institute-based training	$ 5% discount	$ 10% discount
Qualification and calibration services	$ 5% discount	$ 10% discount

Request a Quote or an Expert Consultation

Want to learn more about this support plan? Speak to one of our experts, or request a quote by filling out and submitting the form.