Automated Cryogenic Storage Support Plans
Ensure the seamless operation of your cryogenic storage system with comprehensive Cryogenic Storage Support Plans and services from Azenta Life Sciences. Our support plans can be tailored to meet your company’s unique needs. You can choose from corrective services, remote diagnostic and repair, and preventative maintenance services to keep your systems running optimally. Additionally, you can select training plan options as needed to keep your team updated on operations.
Mitigate downtime, gain confidence in the protection of your processes, and enjoy the benefits of tailored service options. Contact us for a quote or to consult with our experts, and explore discounts for multi-year, multi-instrument contracts.
Need an Quote or Expert Consultation?
Year 1 Plan Options
Warranty Plus
- On-site corrective maintenance
- Unlimited priority phone & email support
- Remote access support
- Unlimited software support
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit
- Discounted parts and accessories
- Discounted on-site or institute-based training
Enhanced Warranty
Everything in Warranty Plus, plus:
- Priority on-site response within 3 business day
- Software and firmware updates
- Equipment operating temperature verification
- RTD & TEC3000 verification (1 per year)
- Parts & accessories included
- Discounted qualification and calibration services
Year 2+ Plan Options
Basic Package
- Unlimited priority phone and email support
- Remote access support
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit
Performance Package
Everything in Basic Package, plus:
- Priority on-site response commitment (3 business days)
- On-site corrective maintenance
- Repair parts, labor, and travel costs
- Unlimited priority phone & email support
- Unlimited software support
- Parts & accessories
- Discounted on-site or institute-based training
- Qualification and calibration services
Ultimate Care Package
Everything in Performance Package, plus:
- Software and firmware updates during preventive maintenance, as required
- Equipment operating temperature verification
- RTD & TEC3000 verification, 1x per year
Premium Care Package
Everything in Ultimate Care Package, plus:
- RTD & TEC3000 verification, 2x per yea
For Information on Pricing
or contact your local sales representative
Compare Year 1 Plans
| Warranty Plus | Enhanced Warranty | |
|---|---|---|
| Corrective Services | ||
| Priority on-site response commitment | Standard | 3 business days |
| On-site corrective maintenance | ||
| Remote Diagnostic & Repair | ||
| Unlimited priority phone & email support | ||
| Remote access support | ||
| Unlimited software support | ||
| Preventative Maintenance (PM) Services | ||
| Prescheduled, on-site PM | ||
| PM parts kit | ||
| Software and firmware updates | ||
| Equipment operating temperature verification | ||
| RTD & TEC3000 verification | ||
| Additional Services Available for Purchase | ||
| Parts & accessories | 10% discount |
|
| On-site or institute-based training | 10% discount |
10% discount |
| Qualification and calibration services | 10% discount | |
Compare Year 2+ Plans
| Basic Package | Performance Package | Ultimate Care Package | Premium Care Package | |
|---|---|---|---|---|
| Corrective Services | ||||
| Priority on-site response commitment | Standard | 3 business days | 3 business days | 3 business days |
| On-site corrective maintenance | ||||
| Repair parts, labor, and travel costs | ||||
| Remote Diagnostic & Repair | ||||
| Unlimited priority phone & email support | ||||
| Remote access support | ||||
| Unlimited software support | ||||
| Preventative Maintenance (PM) Services | ||||
| Prescheduled, on-site PM | ||||
| PM parts kit | ||||
| Software and firmware updates | ||||
| Equipment operating temperature verification | ||||
| RTD & TEC3000 verification | ||||
| Additional Services Available for Purchase | ||||
| Parts & accessories | ||||
| On-site or institute-based training | 10% discount |
10% discount |
10% discount |
|
| Qualification and calibration services | 10% discount | 10% discount | 10% discount | |
Request an Expert Consultation
Want to learn more about these services? Speak to one of our experts by filling out and submitting the form.