What is ISO 9001:2015?
ISO 9001:2015 is an internationally recognized standard that defines the criteria for ongoing enhancement of a QMS. It emphasizes the importance of consistent performance, efficiency, and customer satisfaction. Organizations that adhere to this standard are better equipped to streamline processes, enhance their product and service quality, and ultimately provide a superior experience for their customers.
What This Means for Informatics Users
This certification represents a commitment to maintaining a proactive quality system. With ISO 9001:2015 certification, users can trust that they are receiving software services that meet or exceed industry standards. Here are some key benefits that you can look forward to:
1. Customer-Centric Approach
This approach prioritizes customer needs, ensuring that processes are designed to keep customer success and satisfaction at the forefront. This commitment means actively listening and responding to customer requirements, toward the goal of improving customer satisfaction.
2. Proactive Risk Management
Certification to ISO 9001:2015 reinforces a focus on identifying and addressing potential risks before they can impact a customer’s experience. Using a risk-based approach, the quality management system aims to manage and control processes so that organizations can take advantage of improvement opportunities, prevent undesirable events, and maintain the reliability and performance of informatics services.
3. Continuous Improvement
This certification embodies a commitment to not only meeting expectations but exceeding them. It reflects continuous efforts to enhance customer satisfaction and promotes an environment where improvement is ingrained in the culture.
4. Robust Document Control and Record-Keeping
Established practices for document control and record keeping ensure that all processes are documented and transparent, providing clarity and reliability in all operations.
5. Effective Handling of Adverse Events
In the rare event of issues arising, ISO 9001:2015 certification demonstrates adherence to established mechanisms to address and resolve problems swiftly, focusing on minimizing disruption to customer services and preventing adverse events before they happen.
6. Overall Process Enhancement
A commitment to ongoing improvement of internal processes and adapting to changing industry needs guarantees that customers continue to receive even better services.
Looking Ahead for Azenta Informatics
We are excited to announce that Azenta Informatics has received DEKRA certification for our Quality Management System (QMS) in accordance with ISO 9001:2015 for the design, development, testing, distribution, installation, and servicing of Laboratory and Sample Management Information Software Systems. This significant achievement underscores our commitment to continually improving our processes to provide top-notch laboratory and sample management information software. We are excited to continue this journey of excellence and look forward to serving our customers with the highest standards of quality in laboratory and sample management information systems.
Learn more about the sample and material management LIMS solutions Azenta offers: