Overview

Azenta Life Sciences' world class service team is committed to ensuring you meet your business objectives by providing a flexible portfolio of service products designed to optimize up-time and productivity. Whether you are seeking training, maintenance, service, spares packages or compliance support, Azenta Life Sciences has the solution to meet your needs.

Key Benefits

Azenta Life Sciences service & support solutions allow you to:

Product Services Benefits

Support Plans
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Expert Team

Azenta Life Science service organization is a dedicated team of experts that will help you from delivery and installation through to operation and maintenance. Our specialists are available to support, consult and train you and your team. Enjoy the benefit of our experts:

  • Installation Engineers – a dedicated team of installation experts that specialize in the installation of your system
  • Technical Support Engineers – global multilingual experts are a phone call away to provide assistance and help troubleshoot your system
  • Customer Service Engineers – field experts located throughout the world ready for dispatch to provide maintenance/repair on-site
  • Software Engineers – a team of software experts in infrastructure, data management, operation and integration provide remote support to optimize performance of your system
Meet the team

Meet a few of our dedicated and passionate Service Team members, click on a tile to learn more.

Connor Crofts
Connor Crofts

Heather Skaar
Heather Skaar

Chloe Donovan
Chloe Donovan

 

Gemma McAllister
Gemma McAllister

Tiffany Holmes
Tiffany Holmes

Biagio Cautilli
Biagio Cautilli

 

Chris Glenn
Chris Glenn

John Partridge
John Partridge

Additional Support Services
  • Training – improve up-time and increase your team’s skill set and efficiency with onsite training classes that cover operations and error recovery
  • Validation Support Services – ensure compliance requirements are met with Installation Qualification, Operational Qualification, and Process Qualification (IQ-OQ-PQ) of your Azenta Life Science equipment
  • Customized Upgrade Solutions - extend the lifetime of your system with standard or customized upgrade solutions based on your specific equipment configuration
  • Equipment Repair/Refurbishment – have your device or instrument repaired or refurbished/upgraded at one of our repair sites throughout the world
  • Equipment Relocation – expert disassembly and re-installation of your system should you need to relocate your system to new premises
Contact Details
Contact Technical Support

Global email address: Service.Products@Azenta.com

Regional phone numbers:

Service North America

+1 800 379 7221

Service Europe

+41 31 770 7373
+44 161 777 2107

Service Japan

+81-45-477-5570 (ext. 24)