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  • COVID-19
    Vaccine Development
    Vaccine Development

    Accelerating global operations to manage and process samples critical to vaccine development.

    Azenta Life Sciences Virtual Booth
    Azenta Life Sciences Virtual Booth

    The exhibition experience to your desktop or mobile device

    • COVID-19 Resources
  • Solutions
    • By Market
      • Academic Research
      • Agriculture
      • Biobanking
      • Government
      • Pharma and Biotech
      • Research Foundations
    • By Application
      • Clinical Trial Sample Management
      • Discovery, Compound Management and Biologics
      • Molecular Diagnostic Solutions
      • Regenerative Medicine and Cell Therapy
      • Sample Preparation and Lab Services
      • Sample Transport and Cold-Chain Logistics
      • Vaccine Development
    • Geography
      • Asia-Pacific
      • Europe
      • North America
    Resources Center

    Learn about sample management best practices, gain advice from industry leaders, gain access to global regulatory and logistics guidelines and find simple support tools that can help you make better sample management decisions.

    Resources Center
  • Products
    Azenta Sample Pack and Catalog
    Sample Tube Pack Request

    Improve sample tracking, ensure sample integrity and drive process efficiency with Azenta Sample Storage Tubes. Explore the range, and select the best tube for your workflow.

    Low DNA Binding Microplates
    Low Binding Microplates

    Ultra low DNA binding microplates made from PP, fit for Next Generation Sequencing (NGS) and other sensitive applications with ultra-low DNA input. Off the shelf options. Custom solutions on request.

    • Azenta Life Sciences Virtual Booth
    • Automated Sample Storage Systems
      • Cold Storage (Ambient to -20°C)
      • Ultra Cold Storage (ULT -80°C)
      • Cryogenic Storage (-190°C)
    • Consumables & Instruments
      • Sample Tube Solutions
      • PCR & Microplate Solutions
      • Sample Cooling & Heating Labware
    • Informatics Platforms & LIMS/LIS
    • Integrations
    • Sterilization Services
    • Microplate Coding Services
  • Services
    Clinical Trial Management
    Clinical Trial Management

    Life science organizations must collect and manage large numbers of research samples to bring a new therapeutic or diagnostic to market. This is a complex process.

    Sample Preparation & Lab Analytical Services
    Genomics Services by GENEWIZ

    Comprehensive genomics services provide end to end solutions and best-in-class data quality from the trusted experts in genomics.

    • Genomics Services by GENEWIZ
    • Sample and Material Management Solutions
    • Sample and Material Storage
    • Clinical Trial Management
    • Drug Products Storage and Distribution
    • Sample Sourcing
    • Sample Prep and Lab Services
    • Lab Moving and Biological Transport
    • Business Continuity and Risk Mitigation
  • Support
    disaster recovery
    How Safe Are Your Samples?

    Plastic storage tubes are used in laboratories worldwide to store biological and chemical samples.

    Product Support Plans
    Product Support Plans

    Azenta  Life Sciences' world class service team is committed to ensuring you meet your business objectives by providing a flexible portfolio of service products designed to optimize up-time and productivity.

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    Putting a Sample Kit in an envelope
    Quality Assurance Certifications

    Azenta Life Sciences has established, documented, implemented and currently maintains a quality management system that fulfills the needs of customers.

    About Azenta Life Sciences
    About Azenta Life Sciences

    We are Azenta Life Sciences. We provide unrivaled sample exploration and management solutions to help our customers accelerate discovery, development and delivery.

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Instrument Support Plans

Protect the dependability of your reliable, quality instruments from Azenta Life Sciences, to ensure productivity and mitigate downtime with a Service Support Plan that suits you

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services for purchase

Place a Request

Jump to:
  • Overview
  • Key Features
  • Support Plans
  • Resources
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  • Place a Request

Overview

Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate our instruments in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated, and we offer unmatched comprehensive services and unsurpassed technical support to keep your precision lab instrument, tuned, qualified and operating flawlessly.

Protect your product with our instrument Support Plans that have been structured to offer flexibility so you can choose a plan that suits your needs. There are a range of benefits offering peace of mind.

Key Features

  • Benefits
    • Mitigate downtime in your workflows
    • Direct access to expert technical support
    • Confidence in the protection of workflow
    • Discounts for multi-year, multi-instrument contracts
    • We can also offer other tailored service options for customers who feel that neither contract meets their needs

Support Plans

  Factory Warranty Basic Package Performance Package
Corrective Services
Unlimited phone & email support • • •
Priority on-site response commitment Standard response time Standard response time 3 business days
On-site corrective maintenance • 10% discount •
Remote Diagnostic & Repair
Unlimited priority phone & email support • • •
Remote Access Support, where possible • • •
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)   • •
Software and firmware updates during preventive maintenance, as required     •
Additional Services Available for Purchase
Loaner equipment, based on availability Not available 10% discount 15% discount
Loyalty discount on parts & accessories Not available 10% discount Included
Discount of on-site or institute-based training, where applicable Full charges apply 5% discount 10% discount
Qualification and calibration services Full charges apply 5% discount 10% discount

Any cell with a "•" means that the feature is included in the contract cover

For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.

Resources

Instrument Support Plans Flyer

Instrument Support Plans Flyer

Brochures & Sell Sheets
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Related Support Plans

Strata™ Sample Management Software Upgrades

Strata™ Sample Management Software Upgrades

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Our upgrade options and enhancement packages for Strata™ Sample Management Software enable customers advanced management of biosamples and compounds within a SampleStore™ and BioStore™ automated st

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Automated Cryo Storage Support Plans

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Azenta Life Sciences offers Automated Cryo Storage Support Plans to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

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Automated Storage Support Plans

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Azenta Life Sciences offers standard Automated Storage Support Plans to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

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Place a Request

Request a Quote or an Expert Consultation

Want to learn more about this support plan? Speak to one of our experts, or request a quote by filling out and submitting the form.

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