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Factory Warranty |
Basic Package |
Performance Package |
| Corrective Services |
| Unlimited phone & email support |
• |
• |
• |
| Priority on-site response commitment |
Standard response time |
Standard response time |
3 business days |
| On-site corrective maintenance |
• |
10% discount |
• |
| Remote Diagnostic & Repair |
| Unlimited priority phone & email support |
• |
• |
• |
| Remote Access Support, where possible |
• |
• |
• |
| Preventative Maintenance Services |
| Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) |
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• |
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| Software and firmware updates during preventive maintenance, as required |
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• |
| Additional Services Available for Purchase |
| Loaner equipment, based on availability |
Not available |
10% discount |
15% discount |
| Loyalty discount on parts & accessories |
Not available |
10% discount |
Included |
| Discount of on-site or institute-based training, where applicable |
Full charges apply |
5% discount |
10% discount |
| Qualification and calibration services |
Full charges apply |
5% discount |
10% discount |