Instrument Support Plans
Protect the dependability of your reliable, quality instruments from Azenta Life Sciences, to ensure productivity and mitigate downtime with a Service Support Plan that suits you
- Corrective services
- Remote diagnostic & repair
- Preventative maintenance services
- Additional services for purchase
Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate our instruments in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated, and we offer unmatched comprehensive services and unsurpassed technical support to keep your precision lab instrument, tuned, qualified and operating flawlessly.
Protect your product with our instrument Support Plans that have been structured to offer flexibility so you can choose a plan that suits your needs. There are a range of benefits offering peace of mind.
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Benefits
- Mitigate downtime in your workflows
- Direct access to expert technical support
- Confidence in the protection of workflow
- Discounts for multi-year, multi-instrument contracts
- We can also offer other tailored service options for customers who feel that neither contract meets their needs
| Factory Warranty | BasicBlue | PerformanceBlue | |
| Corrective Services | |||
| Unlimited phone & email support | • | • | • |
| Priority on-site response commitment | Standard response time | Standard response time | 3 business days |
| On-site corrective maintenance | • | 10% discount | • |
| Remote Diagnostic & Repair | |||
| Unlimited priority phone & email support | • | • | • |
| Remote Access Support, where possible | • | • | • |
| Preventative Maintenance Services | |||
| Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) | • | • | |
| Software and firmware updates during preventive maintenance, as required | • | ||
| Additional Services Available for Purchase | |||
| Loaner equipment, based on availability | Not available | 10% discount | 15% discount |
| Loyalty discount on parts & accessories | Not available | 10% discount | Included |
| Discount of on-site or institute-based training, where applicable | Full charges apply | 5% discount | 10% discount |
| Qualification and calibration services | Full charges apply | 5% discount | 10% discount |
Any cell with a "•" means that the feature is included in the contract cover
For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.
