Instrument Support Plans

Protect the dependability of your reliable, quality instruments from Azenta Life Sciences, to ensure productivity and mitigate downtime with a Service Support Plan that suits you

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services for purchase
Overview

Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate our instruments in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated, and we offer unmatched comprehensive services and unsurpassed technical support to keep your precision lab instrument, tuned, qualified and operating flawlessly.

Protect your product with our instrument Support Plans that have been structured to offer flexibility so you can choose a plan that suits your needs. There are a range of benefits offering peace of mind.

Key Features
  • Benefits
    • Mitigate downtime in your workflows
    • Direct access to expert technical support
    • Confidence in the protection of workflow
    • Discounts for multi-year, multi-instrument contracts
    • We can also offer other tailored service options for customers who feel that neither contract meets their needs
Support Plans
  Factory Warranty BasicBlue PerformanceBlue
Corrective Services
Unlimited phone & email support
Priority on-site response commitment Standard response time Standard response time 3 business days
On-site corrective maintenance 10% discount
Remote Diagnostic & Repair
Unlimited priority phone & email support
Remote Access Support, where possible
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)  
Software and firmware updates during preventive maintenance, as required    
Additional Services Available for Purchase
Loaner equipment, based on availability Not available 10% discount 15% discount
Loyalty discount on parts & accessories Not available 10% discount Included
Discount of on-site or institute-based training, where applicable Full charges apply 5% discount 10% discount
Qualification and calibration services Full charges apply 5% discount 10% discount

Any cell with a "" means that the feature is included in the contract cover

For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.

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