Automated Storage Support Plans
With the protection of samples within your Azenta Life Sciences automated sample store of the highest importance, our Support Plans can help, whatever your needs
- Corrective services
- Remote diagnostic & repair
- Preventative maintenance services
- Additional services for purchase
Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated.
Azenta Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely. In recognition of this Azenta offers Support Plans, offering peace of mind. These have been structured to offer flexibility so you can choose a plan that suits you.
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Benefits
- Mitigate downtime on your workflows
- Confidence in the protection of workflow
- We can also offer other tailored Support Plans for customers who feel that neither contract meets their needs
- Discounts for multi year, multi instrument contracts
| Standard Factory Warranty | WarrantyBlue | BasicBlue | PerformanceBlue | |
| Year 1 | Year 2 | |||
| Corrective Services | ||||
| Unlimited phone & email support | • | • | • | • |
| Priority on-site response commitment | Standard response time | Standard response time | Within 48 hours* | Within 48 hours |
| On-site corrective maintenance | • | • | Full charges apply | • |
| Remote Diagnostic & Repair | ||||
| Unlimited priority phone & email support | • | • | • | • |
| Priority remote diagnosis and remote repair, when possible | Standard response time | • | • | • |
| Remote Access Support | • | • | • | • |
| Unlimited SW Support | • | • | • | • |
| Preventative Maintenance Services | ||||
| Prescheduled, on-site preventive maintenance (PM) and PM parts kit | • | • | • | |
| Software and firmware updates during preventive maintenance, as required** | • | |||
| Additional Services Available for Purchase | ||||
| Loyalty discount on parts | Not available | Not available | 10% discount | Included |
| Discount of on-site or institute-based training, where applicable | Full charges apply | Full charges apply | 10% discount | 10% discount |
| Upgrade services | Full charges apply | Full charges apply | 5% discount | 10% discount |
| Qualification and calibration services | Full charges apply | Full charges apply | Full charges apply | 10% discount |
| Don’t see what you need? Contact us to discuss additional options that are more customized for your needs. | ||||
*Guaranteed response time from receipt of PO.
**Upgrades to new versions of software included per applicable order or coverage.
Any cell with a "•" means that the feature is included in the contract cover
For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.
