| |
Standard Factory Warranty |
Enhanced Warranty |
Basic Package |
Performance Package |
| |
Year 1 |
Year 2 |
| Corrective Services |
| Unlimited phone & email support |
✔ |
✔ |
✔ |
✔ |
| Priority on-site response commitment |
Standard response time |
Within 48 hours |
Within 72 hours* |
Within 48 hours |
| On-site corrective maintenance |
✔ |
✔ |
Full charges apply |
✔ |
| Remote Diagnostic & Repair |
| Unlimited priority phone & email support |
✔ |
✔ |
✔ |
✔ |
| Priority remote diagnosis and remote repair, when possible |
Standard response time |
✔ |
✔ |
✔ |
| Remote Access Support |
✔ |
✔ |
✔ |
✔ |
| Unlimited SW Support |
✔ |
✔ |
✔ |
✔ |
| Preventative Maintenance Services |
| Prescheduled, on-site preventive maintenance (PM) and PM parts kit |
|
✔ |
✔ |
✔ |
| Software and firmware updates during preventive maintenance, as required** |
|
|
|
✔ |
| Additional Services Available for Purchase |
| Loyalty discount on parts |
Not available |
Not available |
10% discount |
Included |
| Discount of on-site or institute-based training, where applicable |
Full charges apply |
5% discount |
10% discount |
10% discount |
| Upgrade services |
Full charges apply |
5% discount |
5% discount |
10% discount |
| Qualification and calibration services |
Full charges apply |
Full charges apply |
Full charges apply |
10% discount |
| Don’t see what you need? Contact us to discuss additional options that are more customized for your needs. |