Automated Storage Support Plans

With the protection of samples within your Azenta Life Sciences automated sample store of the highest importance, our Support Plans can help, whatever your needs

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services for purchase
Overview

Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated.

Azenta Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely. In recognition of this Azenta offers Support Plans, offering peace of mind. These have been structured to offer flexibility so you can choose a plan that suits you.

Key Features
  • Benefits
    • Mitigate downtime on your workflows
    • Confidence in the protection of workflow
    • We can also offer other tailored Support Plans for customers who feel that neither contract meets their needs
    • Discounts for multi year, multi instrument contracts
Support Plans
  Standard Factory Warranty WarrantyBlue BasicBlue PerformanceBlue
  Year 1 Year 2
Corrective Services
Unlimited phone & email support
Priority on-site response commitment Standard response time Standard response time Within 48 hours* Within 48 hours
On-site corrective maintenance Full charges apply
Remote Diagnostic & Repair
Unlimited priority phone & email support
Priority remote diagnosis and remote repair, when possible Standard response time
Remote Access Support
Unlimited SW Support
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit  
Software and firmware updates during preventive maintenance, as required**      
Additional Services Available for Purchase
Loyalty discount on parts Not available Not available 10% discount Included
Discount of on-site or institute-based training, where applicable Full charges apply Full charges apply 10% discount 10% discount
Upgrade services Full charges apply Full charges apply 5% discount 10% discount
Qualification and calibration services Full charges apply Full charges apply Full charges apply 10% discount
Don’t see what you need? Contact us to discuss additional options that are more customized for your needs.

*Guaranteed response time from receipt of PO.

**Upgrades to new versions of software included per applicable order or coverage.

Any cell with a "" means that the feature is included in the contract cover

For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.

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