Automated Cryo Storage Support Plans
Azenta Life Sciences offers standard automated cryo storage service packages to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you
- Corrective services
- Remote diagnostic & repair
- Preventative maintenance services
- Additional services available
Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated.
Azenta Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely. In recognition of this Azenta offers standard service contracts to support your needs. These contracts have been structured to offer flexibility so you can choose a package that suits you. There are a range of benefits offering peace of mind.
Optional training available to support further users or changes in industry, request a quote or contact an expert for further details of training
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Benefits
- Mitigate downtime on your workflows
- Confidence in the protection of workflow
- We can also offer other tailored service options for customers who feel that neither contract meets their needs
- Discounts for multi year, multi instrument contracts
| Standard Factory Warranty | Warranty Plus | Enhanced Warranty | Basic | Performance | Ultimate Care | |
| Year 1 | Year 2 | |||||
| Corrective Services | ||||||
| Unlimited phone & email support | • | • | • | • | • | • |
| Priority on-site response commitment | Standard response time | Standard response time | 3 business days | Standard response time | 3 business days | 3 business days |
| On-site corrective maintenance | • | • | • | • | • | |
| Remote Diagnostic & Repair | ||||||
| Unlimited priority phone & email support | • | • | • | • | • | • |
| Remote Access Support | • | • | • | • | • | • |
| Unlimited SW Support | • | • | • | • | • | |
| Preventative Maintenance Services | ||||||
| Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) | • | • | • | • | • | |
| Software and firmware updates during preventive maintenance, as required | • | • | ||||
| Equipment Operating Temperature Verification, 1 per annum | • | • | ||||
| Additional Services Available for Purchase | ||||||
| Loyalty discount on parts & accessories | Not available | 10% discount | Included | Not available | Included | Included |
| Discount of on-site or institute-based training, where applicable | Full charges apply | 10% discount | 10% discount | Full charges apply | 10% discount | 10% discount |
| Qualification and calibration services | Full charges apply | Full charges apply | 10% discount | Full charges apply | 10% discount | 10% discount |
Any cell with a "•" means that the feature is included in the contract cover
For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.
