|
Standard
Warranty
|
Warranty Plus |
Enhanced Warranty |
Basic Package |
Performance Package |
Ultimate Care Package |
Premium Care Package |
|
Year 1 |
Year 2+ |
Corrective Services |
Unlimited phone & email support |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Priority on-site response commitment |
Standard response time |
Standard response time |
3 business days |
Standard response time |
3 business days |
3 business days |
3 business days |
On-site corrective maintenance |
✔ |
✔ |
✔ |
|
✔ |
✔ |
✔ |
Repair Parts, Labor & Travel Costs |
|
|
|
|
✔ |
✔ |
✔ |
Remote Diagnostic & Repair |
Unlimited priority phone & email support |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Remote Access Support |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Unlimited Software |
✔ |
✔ |
✔ |
|
✔ |
✔ |
✔ |
Preventative Maintenance Services |
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) |
|
✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
Software and firmware updates during preventive maintenance, as required |
|
|
✔ |
|
|
✔ |
✔ |
Equipment Operating Temperature Verification, 1 per annum |
|
|
✔1x |
|
|
✔1x |
✔ |
RTD & TEC3000 Verification, per annum |
|
|
✔1x |
|
|
✔1x |
✔2x |
Additional Services Available for Purchase |
Loyalty discount on parts & accessories |
Not available |
10% discount |
Included |
Not available |
Included |
Included |
Included |
Discount of on-site or institute-based training, where applicable |
Full charges apply |
10% discount |
10% discount |
Full charges apply |
10% discount |
10% discount |
10% discount |
Qualification and calibration services |
Full charges apply |
Full charges apply |
10% discount |
Full charges apply |
10% discount |
10% discount |
10% discount |