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  • COVID-19
    Vaccine Development
    Vaccine Development

    Accelerating global operations to manage and process samples critical to vaccine development.

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    Azenta Life Sciences Virtual Booth

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      • Asia-Pacific
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    Improve sample tracking, ensure sample integrity and drive process efficiency with Azenta Sample Storage Tubes. Explore the range, and select the best tube for your workflow.

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    Low Binding Microplates

    Ultra low DNA binding microplates made from PP, fit for Next Generation Sequencing (NGS) and other sensitive applications with ultra-low DNA input. Off the shelf options. Custom solutions on request.

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      • PCR & Microplate Solutions
      • Sample Cooling & Heating Labware
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    About Azenta Life Sciences

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  • Automated Cryo Storage Service Packages
  • Automated Cryo Storage Service Packages

Automated Cryo Storage Support Plans

Azenta Life Sciences offers standard automated cryo storage service packages to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services available

Place a Request

Jump to:
  • Overview
  • Key Features
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  • Place a Request

Overview

Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated.

Azenta Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely. In recognition of this Azenta offers standard service contracts to support your needs. These contracts have been structured to offer flexibility so you can choose a package that suits you. There are a range of benefits offering peace of mind.

Optional training available to support further users or changes in industry, request a quote or contact an expert for further details of training

Key Features

  • Benefits
    • Mitigate downtime on your workflows
    • Confidence in the protection of workflow
    • We can also offer other tailored service options for customers who feel that neither contract meets their needs
    • Discounts for multi year, multi instrument contracts

Support Plans

  Standard Factory Warranty Warranty Plus Enhanced Warranty Basic Performance Ultimate Care
  Year 1 Year 2
Corrective Services
Unlimited phone & email support • • • • • •
Priority on-site response commitment Standard response time Standard response time 3 business days Standard response time 3 business days 3 business days
On-site corrective maintenance • • •   • •
Remote Diagnostic & Repair
Unlimited priority phone & email support • • • • • •
Remote Access Support • • • • • •
Unlimited SW Support • • •   • •
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)   • • • • •
Software and firmware updates during preventive maintenance, as required     •     •
Equipment Operating Temperature Verification, 1 per annum     •     •
Additional Services Available for Purchase
Loyalty discount on parts & accessories Not available 10% discount Included Not available Included Included
Discount of on-site or institute-based training, where applicable Full charges apply 10% discount 10% discount Full charges apply 10% discount 10% discount
Qualification and calibration services Full charges apply Full charges apply 10% discount Full charges apply 10% discount 10% discount

Any cell with a "•" means that the feature is included in the contract cover

For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.

Resources

Cryo Storage Support Plans Flyer

Cryo Storage Support Plans Flyer

Brochures & Sell Sheets
Automated Cryogenic Storage Upgrades Flyer Request

Automated Cryogenic Storage Upgrades Flyer Request

Brochures & Sell Sheets
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Related Support Plans

Instrument Support Plans

Instrument Support Plans

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Azenta Life Sciences offers Instrument Support Plans to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

Automated Storage Support Plans 1

Automated Storage Support Plans

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Azenta Life Sciences offers standard Automated Storage Support Plans to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

Strata™ Sample Management Software Upgrades

Strata™ Sample Management Software Upgrades

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Our upgrade options and enhancement packages for Strata™ Sample Management Software enable customers advanced management of biosamples and compounds within a SampleStore™ and BioStore™ automated st

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Related Products

BioStore -190°C LN2-Based Automated Storage System

BioStore™ -190°C LN2-Based Automated Storage System

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The BioStore™ -190°C LN2-Based Automated Storage System provides the best in class automated storage solution for cellular products and other materials requiring storage temperatures below glass tr

BioStore -190°C LN2-Based Automated Storage System for Cryo Cassettes | Inside View

BioStore™ -190°C LN2-Based Automated Storage System for Cryo Cassettes

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BioStore™ -190°C LN2-Based Automated Storage System for Cryo Cassettes is the only fully automated liquid nitrogen based system capable of handling a wide range of cryo cassettes including 250m siz

BioStore™ -80°C LN2-Based Automated Storage System

BioStore™ -80°C LN2-Based Automated Storage System

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BioStore™ -80°C LN2-Based Automated Storage System is a space efficient automated freezer which can be used for a wide range of applications and inventory types, designed by combining the advanced

243354-001 | CryoPod Carrier

CryoPod™ Carrier

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The LN2 vapor-based CryoPod™ Carrier provides a safe, portable, and trackable intra-campus and intra-lab solution for hand carrying temperature-sensitive biological materials.

CryoPod™ LN2 Filling Station

CryoPod™ LN2 Filling Station

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The CryoPod™ Carrier Filling Station enables the fast and simple replenishing of the CryoPod's LN2 supply in a safe, precise, and hands-free manner

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Place a Request

Request a Quote or an Expert Consultation

Want to learn more about this support plan? Speak to one of our experts, or request a quote by filling out and submitting the form.

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