Automated Cryo Storage Support Plans

Azenta Life Sciences offers standard automated cryo storage service packages to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services available
Overview

Azenta Life Sciences Products are designed and tested to be suited to the workflow demands of our customers. We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated.

Azenta Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely. In recognition of this Azenta offers standard service contracts to support your needs. These contracts have been structured to offer flexibility so you can choose a package that suits you. There are a range of benefits offering peace of mind.

Optional training available to support further users or changes in industry, request a quote or contact an expert for further details of training

Key Features
  • Benefits
    • Mitigate downtime on your workflows
    • Confidence in the protection of workflow
    • We can also offer other tailored service options for customers who feel that neither contract meets their needs
    • Discounts for multi year, multi instrument contracts
Support Plans
  Standard Factory Warranty Warranty Plus Enhanced Warranty Basic Performance Ultimate Care
  Year 1 Year 2
Corrective Services
Unlimited phone & email support
Priority on-site response commitment Standard response time Standard response time 3 business days Standard response time 3 business days 3 business days
On-site corrective maintenance  
Remote Diagnostic & Repair
Unlimited priority phone & email support
Remote Access Support
Unlimited SW Support  
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)  
Software and firmware updates during preventive maintenance, as required        
Equipment Operating Temperature Verification, 1 per annum        
Additional Services Available for Purchase
Loyalty discount on parts & accessories Not available 10% discount Included Not available Included Included
Discount of on-site or institute-based training, where applicable Full charges apply 10% discount 10% discount Full charges apply 10% discount 10% discount
Qualification and calibration services Full charges apply Full charges apply 10% discount Full charges apply 10% discount 10% discount

Any cell with a "" means that the feature is included in the contract cover

For pricing and other options please contact your local Azenta Life Sciences sales representative, request a quote or contact an expert.

Resources
Horizontal Scroll
On